Returns – Once delivered, our items aren’t eligible for a return as we make everything to order.
Exchange- You can exchange an Item within 04 (Four) days of the item being delivered to you. Exchange requests are not accepted after 04 (Four) days from the date of delivery, along with ensuring the furniture is packed and taped properly in the original packaging so it can safely reach us, you can contact us on WhatsApp +91 9831988235 or on E-mail firstname.lastname@example.org.
Cancellation – Once the order is placed, you can cancel it within 48 hours of placing the order. The refund will be issued in the form of a credit note.
WHAT'S ELIGIBLE FOR EXCHANGE?
Damaged - If the item delivered to you is in a damaged condition. In the case of minor damage customers can choose to request a part replacement if needed.
Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (for e.g. imbalance, wooden joints opening etc.). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
Difference - If the item delivered to you is different (in dimension, shape or colour) from the item image on our website.
Missing - If the product delivered to you is incomplete or has components missing in that case you can ask us to send the remaining components to you.
WE STRONGLY BELIEVE IN CAPTURING A VIDEO AT THE TIME OF OPENING THE PACKAGE ! WITHOUT A VIDEO PROOF WE WONT BE ABLE TO PROCESS YOUR EXCHANGE REQUEST.